Shipping policy

Daylesford Spirit will endeavour to confirm and dispatch all qualified online orders within 1-2 business days for spirits, premixed cans and merchandise. Please allow 3-5 business days for delivery to most metro areas. 

Please refer to the following link below for estimated shipping times in your area. 

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

For any international shipping or special requests please contact sales@daylesfordspirit.com.au 

Please note orders containing alcohol are 18+ only and will require signature and proof of age on delivery. 

We accept returns for broken or damaged articles within 14 days of purchase, in which case the customer will be issued with a replacement, refund or store credit within 30 days from purchase. Returns will not be accepted for change of mind. 

For all returns related enquiries, please reach out via email to sales@daylesfordspirit.com.au 

INTERNATIONAL SHIPPING 

For international shipping please contact Daylesford Spirit at  info@daylesfordspirit.com.au. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Big Tree Distillery is not responsible for these charges if they are applied and are your responsibility as the customer. 

HOW DO I CHECK THE STATUS OF MY ORDER? 

Due to Daylesford Spirit’s remote location, we use a combination of different carriers including our personal courier service to ensure your products are delivered as quickly as possible and in the best possible condition, however, this means we cannot currently provide a tracking service. For peace of mind when your order has been shipped, you will receive an email notification (or text message if a mobile number has been provided at checkout) from us letting you know your order is on its way. From receipt of the shipping confirmation, you should expect your order to arrive within 3-8 business days. 

If you haven’t received your order within 8 days of receiving your shipping confirmation, please contact us at info@daylesfordspirit.com.au with your name and order number, and we will look into it for you. 

SHIPPING TO P.O. BOXES 

Some of our carriers don’t provide shipping to P.O. boxes so where possible please provide a street address as the shipping address. If a P.O. box is the only option we will endeavor to ship your product with a carrier that does support P.O. box delivery and contact you if there are any issues.